Frequently Asked Questions about Indra Energy Plans

If you're ready to enroll, you can complete the process online, or call us at 1 (888) 504-6372 during normal business hours where a customer care representative will be happy to help.

Switching to Indra Energy is simple. You'll continue to receive your electricity or natural gas through the same utility lines, with the same reliability. The only thing that changes is who supplies your energy and how it's sourced. Your local utility will still handle service issues and, in most cases, billing. The transition typically takes 1–2 billing cycles with no interruption to your service.

Indra Energy does not charge enrollment fees. If you’re switching from another supplier still under contract, they may charge an early termination fee—check your current agreement. Some Indra plans may include an early termination fee; please review the plan’s terms before enrolling.

We offer fixed-rate and variable-rate plans for residential and commercial customers. Residential customers can search by ZIP and utility to see current plans. Commercial accounts can call 1 (888) 504-6372 for a custom quote. Explore our energy plans.

With 100% renewable electricity, Indra purchases Renewable Energy Certificates (RECs) to match your usage with clean energy generated from  renewable or alternative energy sources in the United States, which may include wind, solar, hydro or any other zero-emission sources which have been qualified as such. . For natural gas plans, with carbon offsets, we fund verified projects (e.g., reforestation, methane capture) that balance emissions related to your usage.

A fixed-rate plan locks in your supply rate for a set term (typically 6, 12, or 24 months), protecting you from market price fluctuations during that period.

A variable-rate plan may start with an introductory rate and then vary based on market conditions and plan terms. Review each plan’s disclosure statement before enrolling.

Consider your usage habits and budget preferences. Fixed plans offer price certainty; variable plans can offer flexibility. Sustainability a priority? Choose 100% renewable or carbon-offset options. Need guidance? Contact us and we’ll help you choose.

We serve select states and utility territories. Availability depends on your service address and utility. Enter your ZIP at signup to confirm current plans.

In most territories, you’ll receive one bill from your utility that shows delivery (utility) and supply (Indra Energy) charges. Some areas use separate bills. Your utility remains responsible for metering, delivery, and emergencies.

Budget Billing lets you pay the same amount each month for 12 months, with a true-up at the end of the period. Restrictions may apply by utility and state. To request Budget Billing, call (888) 504-6372 or contact us.

Payment options vary by utility (e.g., online portal, autopay, mail, or in-person). Check your utility bill for accepted methods and instructions.

Variable plans can change month-to-month based on market prices and plan terms after any introductory period. Review your plan disclosure for how pricing is determined.

Your utility manages poles, wires, and pipelines. For outages or suspected gas leaks, contact your utility immediately using the emergency number on your bill. If you smell gas, leave the area and call your utility and 911 from a safe location.

Visit your utility’s website for outage maps and estimated restoration times, or call their customer service line for updates.

Indra Energy is a privately owned retail supplier of electricity and natural gas serving homeowners and businesses across the United States. Learn more about Indra Energy.

Energy deregulation lets you choose a competitive supplier for your energy while your utility continues to deliver it. This choice can align with your goals for price stability or cleaner energy.

No. Indra Energy is your supply provider; your utility still delivers energy, reads meters, maintains infrastructure, and handles outages. By law, utilities must provide the same quality of service regardless of your supplier.

We back renewable electricity with RECs and balance eligible natural gas plans with carbon offsets. We also support initiatives like tree planting and other climate-positive projects.

Some variable plans include an introductory rate for a limited period. After that, pricing follows the plan’s terms and market conditions. Review the EFL/Disclosure Statement before enrolling.

Use our ZIP lookup at indraenergy.com/signup to view plans available for your utility territory. For business rates, call (888) 504-6372.

Some states include historical or bill comparison resources linked from their state pages. Check your state’s page for details before enrolling.

Most switches appear within 1–2 billing cycles depending on your utility’s enrollment schedule. There is no service interruption during the switch.

Yes, if the utility account is in your name and you pay the bill directly. If energy is included in rent, the property owner would need to make supplier changes.

No. Your utility continues delivery, maintenance, and emergency response. Indra Energy provides your supply only.

Enrollment requirements vary by plan and utility territory. Any required information will be disclosed during enrollment.

We serve customers in select utility territories across multiple states (e.g., PECO, PSE&G, National Grid, Eversource, Delmarva, Pepco, Consumers Energy, DTE Gas, and others). Availability varies by address. Use our ZIP lookup to confirm.

Enter your ZIP at indraenergy.com/signup and select your utility. You’ll see current plans available in your area.

RECs certify that 1 megawatt-hour of electricity was generated from a renewable source. We purchase RECs to match 100% of your electricity usage for eligible plans.

Offsets fund projects that reduce or remove greenhouse gases (e.g., methane capture, reforestation). We match 100% of eligible gas usage with verified offsets to balance emissions.

Electricity flows through a shared grid. RECs ensure renewable energy is generated and added to the grid in an amount equal to your usage, even though the physical electrons you use come from the grid mix.

If your new address is within an eligible utility territory, we can help transfer service. Contact us at least two weeks before your move with your new service address.

Reach our Customer Care team at (888) 504-6372 or contact us online to update your details.

Call us to cancel or schedule a move-out. If your plan has an early termination fee, we’ll review your terms with you first.

Yes. We serve small to large commercial accounts with tailored pricing and terms. Call (888) 504-6372 to discuss your usage profile and get a custom quote.

Yes. We can structure renewable electricity (REC-backed) and carbon-offset gas solutions aligned with your sustainability targets.